Refund & Cancellation Policy

All StayNiska bookings fall under one of four rate types. The applicable type is always visible before you confirm payment.

Flexible

Cancel up to 24 hours before check-in (local property time) for a full refund of the amount paid to StayNiska. Cancellations made within 24 hours of check-in are non-refundable.

Moderate

Cancel up to 5 days before check-in for a full refund. Cancellations between 2–5 days before check-in receive a 50% refund of the accommodation cost. Cancellations within 2 days of check-in are non-refundable.

Strict

Cancel up to 14 days before check-in for a 50% refund of the accommodation cost. Cancellations within 14 days of check-in are non-refundable. Service fees are not refunded.

Non-Refundable

No refund is available on cancellation, regardless of timing. These rates are typically offered at a significant discount and are clearly labelled as non-refundable throughout the booking process.

Hourly day-use bookings have shorter advance notice periods because of the nature of intra-day inventory:

• Flexible hourly rate: cancel up to 2 hours before the scheduled check-in time for a full refund.
• Standard / fixed hourly rate: cancel up to 1 hour before check-in for a full refund. Cancellations within 1 hour are non-refundable.
• Non-Refundable hourly rate: no refund on cancellation.

Unused hours within a booked hourly block are not refundable (e.g. leaving a 4-hour booking after 2 hours does not entitle you to a partial refund).

Holiday packages combine accommodation with other inclusions (transport, tours, meals, etc.). Package cancellation terms depend on the individual components:

• The stricter of the accommodation policy or the package policy applies.
• If a package includes non-refundable third-party elements (e.g. airline tickets, tour bookings), those elements cannot be refunded regardless of overall package policy.
• Partial package cancellations (e.g. removing one night from a 3-night package) are subject to the property's modification policy and may incur a rate differential.

Package-specific terms are displayed on the package detail page and at checkout. Contact us at hello@niskagroup.com for assistance with package modifications.

A no-show occurs when you fail to check in on the scheduled arrival date without cancelling the booking in advance.

• No-shows are treated as a late cancellation and are typically non-refundable, regardless of the rate type, unless the property's specific policy states otherwise.
• If you are running late due to unforeseen circumstances (flight delay, emergency), please contact the property and StayNiska support as soon as possible. Properties may, at their discretion, hold rooms or waive no-show charges.
• Remaining nights of a multi-night stay for which check-in was missed may also be cancelled and forfeited by the property.

In cases of genuine force majeure events — including but not limited to natural disasters, government-declared emergencies, declared public health emergencies, or civil unrest — that directly affect your ability to travel or the property's ability to host you, we may, at our discretion:

• Offer a full refund or a credit voucher of equivalent value regardless of the booked rate type.
• Facilitate a date-change at no extra cost (subject to availability and property approval).

You must provide reasonable documentary evidence of the extenuating circumstance. Decisions are made case-by-case and are not guaranteed. Contact us at hello@niskagroup.com as soon as you become aware of the situation.

Refund method

Approved refunds are returned to the original payment method used at checkout (credit/debit card, UPI, net banking, or wallet as applicable). We are unable to issue refunds to a different payment instrument.

Processing timeline

• Credit / debit card: 5–10 business days after cancellation is confirmed, depending on your bank's processing time.
• UPI / net banking: typically 1–5 business days.
• Wallets: typically 1–3 business days.

You will receive an email notification when the refund is initiated. If the refund has not appeared within 10 business days of that notification, please contact your bank or payment provider first, then reach out to us if the issue persists.

Non-refundable charges

Service fees charged by StayNiska are non-refundable unless the cancellation is due to a property error (e.g. overbooking or incorrect listing) or a force majeure event as described above.

In rare cases, a property may cancel a confirmed booking due to overbooking, renovation, or other circumstances. If this happens:

• You will receive a full refund of all amounts paid to StayNiska, including any service fees.
• Where possible, StayNiska will assist in finding comparable alternative accommodation at no additional cost to you.
• We cannot guarantee compensation for indirect costs (e.g. travel already arranged), but we will advocate on your behalf with the property.

1. Sign in to StayNiska and go to My Trips.
2. Select the booking you wish to cancel and click Cancel booking.
3. Review the cancellation terms and refund amount that will apply.
4. Confirm the cancellation. You will receive an email confirmation within a few minutes.

If you experience any issues cancelling online, or if you are within a short window before check-in, email hello@niskagroup.com immediately with your booking reference. Include the booking confirmation number and reason for cancellation.

Date changes or room-type modifications are subject to availability and the property's modification policy. Modifying a booking may result in a rate adjustment. Some non-refundable rate bookings cannot be modified.

To request a modification, go to My Trips or email hello@niskagroup.com with your booking reference.

• Email: hello@niskagroup.com
• Post: NISKA INNOVATIONS LLC, 30 N Gould St, Sheridan, WY 82801, United States
• Please include your booking confirmation number in all correspondence to help us resolve your request quickly.